Shipping & Refund
At FabroLabs Innovations, we are committed to delivering exceptional product development services. This policy outlines our approach to service delivery and refunds for our various offerings.
Service Delivery
Digital Deliverables
Most of our services result in digital deliverables, including:
3D CAD files and technical drawings
Design specifications and documentation
Prototyping guidelines and manufacturing specifications
Electronics schematics and PCB designs
Project reports and analysis
Delivery Method: Digital files are delivered via secure cloud storage links or email within 24-48 hours of project completion.
Physical Prototypes and Products
When physical prototypes or products are part of your service package:
Domestic Shipping (India): 3-7 business days via courier services
International Shipping: 7-21 business days depending on destination
Shipping Costs: Calculated based on weight, dimensions, and destination
Insurance: High-value shipments are automatically insured
Custom Manufacturing and Production
For custom manufacturing services:
Delivery timelines vary based on complexity and quantity
Estimated delivery dates provided during project planning
Regular updates provided throughout the production process
Quality assurance testing completed before shipment
Refund Policy
Important Notice: Due to the highly customized and time-intensive nature of our engineering and design services, refunds are extremely limited and subject to strict conditions.
No Refund Policy
All sales are final. Given the custom, consultative nature of our services and the intellectual property delivered, we operate under a strict no-refund policy with very limited exceptions.
Extremely Limited Exceptions (Full Refund Only):
Refunds will ONLY be considered in the following exceptional circumstances:
Complete non-delivery of any work product after full payment and 90+ days beyond agreed timeline
Project cancellation by FabroLabs due to our inability to perform (extremely rare)
Proven breach of contract by FabroLabs (subject to arbitration)
Refunds Are NOT Available For:
Client dissatisfaction with design direction or aesthetic choices
Changes in client requirements after project commencement
Timeline delays due to client feedback, revisions, or approvals
Market performance of developed products
Third-party approvals, certifications, or patent outcomes
Crowdfunding or fundraising campaign results
Manufacturing challenges or cost variations
Completed work that meets agreed specifications
Client's change of business direction or strategy
Economic factors affecting client's business
Deliverables that require minor revisions or adjustments
Services partially completed (no partial refunds)
Client's inability to implement or use deliverables
Physical Product Returns
Custom prototypes and manufactured products are non-returnable and non-refundable.
No Returns Policy:
All physical products are custom-made to client specifications
No returns accepted for aesthetic preferences or design changes
No returns for products that meet agreed specifications
Client approval required at each milestone before proceeding
All manufacturing costs are final upon production start
Defective Products (Replacement Only):
Replacement only for confirmed manufacturing defects (no refunds)
Defects must be reported within 48 hours of delivery with photo evidence
Defects verified by independent third-party assessment if disputed
Client responsible for return shipping costs
Maximum liability limited to replacement of defective item only
Refund Request Process
Note: Refund requests are rarely approved. All requests must include substantial documentation and legal justification.
Written Request: Submit detailed written request via email with complete documentation of claim
Supporting Evidence: Provide comprehensive evidence including contracts, communications, and third-party assessments
Legal Review: All requests undergo legal review which may take 30-45 business days
Arbitration Requirement: Disputed claims must go through binding arbitration in New Delhi, India
Decision Final: Our decision is final and not subject to further appeal
Processing: If approved (extremely rare), refunds processed within 30 business days minus applicable fees
Refund Deductions
Any approved refunds (if applicable) will be subject to the following deductions:
Administrative processing fee: 15% of total project value
Work completed to date (non-refundable)
Third-party costs incurred (non-refundable)
Payment processing fees (non-refundable)
Legal and arbitration costs
Shipping Damage and Loss
Report shipping damage within 48 hours of delivery
Provide photos of damaged packaging and products
We will coordinate with shipping carriers for insurance claims
Replacement or refund provided upon resolution of insurance claim
International Shipping Considerations
Clients are responsible for customs duties and import taxes
Delivery delays due to customs processing are not grounds for refund
Restricted items may not be shippable to certain countries
Export compliance documentation provided when required
Force Majeure
Delivery delays or inability to deliver due to circumstances beyond our control (natural disasters, government restrictions, global pandemics, supply chain disruptions) do not constitute grounds for refund, but we will work with clients to find alternative solutions or adjust timelines.
Quality Guarantee
We stand behind the quality of our work:
All deliverables undergo internal quality review
Free revisions for errors on our part
Technical support provided for 90 days after project completion
Documentation and guidance provided for all deliverables
Dispute Resolution
If you're not satisfied with our refund decision:
Request a review by our senior management team
Present additional evidence or clarification
Seek mediation through agreed dispute resolution process
Final decisions will be made within 15 business days
Policy Updates
This policy may be updated periodically to reflect changes in our services or legal requirements. Clients will be notified of significant changes via email or website notification.
Contact Information
For shipping inquiries, refund requests, or questions about this policy:
Email: collaborate@fabrolabs.com
Phone: +91 92795 98602
Address: New Delhi, India
Business Hours: Monday-Friday, 10:00 AM - 6:00 PM IST